Prescriptions or referrals are not required to place orders on our website except when ordering Sonic Cholesterol, which requires a physician authorization so we can ensure that this supplement is being taken responsibly.  Our entire product line are dietary supplements and available to the general public. You can browse our full catalog, add items to your cart, and check out directly at nbnus.net — and except for Sonic Cholesterol, no doctor's note is needed. 

That said, many of our customers work closely with a healthcare practitioner who helps guide their supplement protocol — particularly families supporting children with autism, ADHD, or other neurodevelopmental differences. If you're new to integrative supplementation, we always recommend consulting with a knowledgeable practitioner to help tailor a program to your specific needs.

Note: If your doctor is already working with NBN through our Practitioner Portal, they may send you a direct product recommendation link through our NBN-Script referral program.

Choosing the right supplements depends on your individual health goals, sensitivities, and any guidance you've received from a healthcare provider. Here are a few ways to get started:

• Browse by category or benefit — our catalog is organized into categories such as Amino Acids, Vitamins, Minerals, Probiotics, Immune & Inflammation Support,
  Detoxification Support, and more.
• Use our product packages — we've assembled curated protocol packages (such as our Mycotoxin Treatment Packages and others) designed around specific health goals. These are especially helpful for families following a practitioner-guided protocol.
• Consult a practitioner — if you are working with an integrative health physician, naturopath, or functional medicine practitioner, ask them about our Practitioner Portal, which gives healthcare providers access to clinical resources, treatment protocols, and our webinar library.
• Contact our team — our customer service team has deep product knowledge and is happy to help point you in the right direction. Reach us at 913-754-0458 or [email protected].

We are not able to provide medical advice or diagnose conditions. Always work with a qualified healthcare professional for personalized guidance.

Many of our products are formulated specifically with children in mind, including families supporting kids with autism, ADHD, sensory processing differences, and other developmental needs. We carry a dedicated range of child-friendly formats including chewables, liquids, and powders that are easier for kids to take and offer dosing suggestions by age and weight. Many capsules can also be opened up and mixed into cool food or drink.

Examples of child-friendly forms in our catalog include:

• Chewable options (Chewable C, A&I Formula Chewables, TriEnza Chewables, Chewable Ther-Biotic Kids)
• Liquid supplements (Micellized Vitamin A, Liquid Vitamin D3 Plus K2, Liquid Calm, Liquid Lithium, Liquid Zinc)
• Taste-free powders (Spectrum-Mate, Enhansa)

Dosing for children should always be adjusted based on age and weight and ideally guided by a healthcare practitioner. Products that are not intended for children will note this on their label or product page.

Always consult your child's healthcare provider before starting a new supplement regimen.

New Beginnings Nutritionals has been serving the integrative health community — and in particular, families of children with autism and neurodevelopmental differences — for over two decades. Our formulations reflect that deep, specialized experience. A few things that set us apart:

• Practitioner-grade quality — our products are formulated to the standards expected by integrative physicians, naturopaths, and functional medicine practitioners who recommend them to their patients.
• Bioavailability-first formulations — we prioritize forms of nutrients that the body can actually absorb and use, such as methylated B vitamins (methylcobalamin, methylfolate), micellized fat-soluble vitamins, and chelated minerals.
• Specialized for sensitive individuals — many of our products are designed with highly sensitive individuals in mind, including those with methylation challenges, food sensitivities, or complex supplement protocols.
• Child-friendly options and dosing — a meaningful portion of our line is designed for children with special needs who often need optimal levels of important nutrients. We offer liquid, powder and chewable options as well as a helpful article called “Getting Children to Take Supplements. (can this have a link?) We offer child specific dosing for most of our product line, based on research and safety studies. 
• Personalized Customer Support — we provide one on one support to our customers (whether practitioner or patient) who contacts us by phone or email.  Our experienced team is available to guide you and answer any questions that you may have.  Ongoing education — we support our customers and practitioner partners with educational webinars, informative monthly emails, treatment protocols, and a dedicated Practitioner Portal with clinical resources.

Yes. In addition to our own New Beginnings Nutritionals branded line, we carefully select only the best products from other trusted brands in the integrative health space. Our goal is to be a one-stop shop for the supplements most commonly used in integrative and functional medicine protocols, so you don't have to source from multiple vendors.

All third-party products we carry are vetted for quality and efficacy, and are consistent with the standards we hold for our own line. If you're looking for a specific brand or product and aren't sure if we carry it, contact us and we'll let you know.

New Beginnings has always been committed to carrying supplements that are free of most common allergens, however allergen content can vary  by product. We understand that many of our customers — particularly children with sensitivities — need to avoid specific ingredients. Here's our general guidance:

• Always check the label — each product page includes a full ingredient list and a “does not contain” section under “Suggested Use”  that will note any common allergens present.
• Most of our products are free of gluten, dairy, soy, and artificial additives — but this may vary with a small number of our products, so please verify for each product you're considering.
•  If you have a severe allergy, contact us directly before ordering so we can help you confirm the suitability of a product for your needs.

In general, yes — many of our customers follow multi-supplement protocols that combine several of our products. Many of our packages are specifically designed as coordinated protocols meant to be taken together.

That said, we always recommend working with a qualified healthcare practitioner when combining multiple supplements, especially for children or individuals on medications. A practitioner familiar with integrative protocols can help sequence products appropriately, manage dosing, and watch for any interactions.

Here are some simple rules to follow:

• Take probiotics 2 hours apart from antimicrobial herbs.
• Do not take Omega-3’s with calcium because the can form insoluble “soaps”
• Separate high potency minerals such as calcium and zinc to ensure optimal absorption of each

If you have a specific combination in mind and aren't sure about compatibility, feel free to reach out to our team — we're happy to help where we can.

Shelf life varies by product and format. Each product has an expiration date printed on the label, which is the best reference for that specific item. Most products should have a remaining expiration date of at least 6 months at purchase.
Please note:  Supplements do not become dangerous or ineffective once the expiration date has been reached if they’ve been stored properly. Most supplements are still effective and safe near or past expiration date (up until 6 months). These supplements are often available to you at a discount in our SALE category.

As a general guide:

• Capsules and tablets — typically 2 years from manufacture date when stored properly.
• Liquids and liquid supplements — generally 1–2 years unopened; shorter once opened. Refrigeration is required for many liquid products after opening.
• Powders — typically 1–2 years; store in a cool, dry place away from moisture.
• Probiotics — can have a shorter shelf life than most supplements and some
  may require refrigeration. Probiotics cannot be returned for any reason due to the temperature-sensitive nature of these products.

For best results, store all supplements in a cool, dry place away from direct sunlight and heat. Do not store supplements in a bathroom medicine cabinet where heat and humidity are elevated.

Not valid on Sale items or on the following select products: Visbiome, Buy 2 Get 1 Free items. Coupons are valid on online orders only and only one coupon can be used per order. Coupons are not valid on prior or processed orders.

• Please check your email for your tracking information. Monitoring the tracking of your order is important to ensure that the package is delivered on time. If your package does not arrive within 3 days of the expected delivery date, please contact us immediately. Failure to contact us within one week of the expected delivery date may limit your options for reshipments or refunds.
• New Beginnings is not responsible for any weather or mechanical delays that may affect your delivery times. Please keep this in mind when ordering.
• Always double-check that your shipping address is entered correctly. If we receive an incorrect address, you may be responsible for an $18.00 address correction fee. 
• We are unable to issue refunds for orders that are still in transit.
• New Beginnings will gladly file a claim with the shipping carrier on your behalf if you have a lost or stolen package, but it will be up to the carrier if they will refund the cost of your shipment.  These decisions can take several weeks to get an answer so if you are needing your order before their decision, we suggest placing a new order.

Shipping costs are calculated based on the size and weight of your order and your delivery location. You will see the exact shipping cost at checkout before completing your purchase.

We ship using the following carriers, depending on your location and the shipping method selected:

• United Parcel Service (UPS) — Primary domestic carrier
  
• United States Postal Service (USPS) — domestic option
  
• DHL — International shipping
  
• Estafeta — Orders shipping to Mexico

We offer many different shipping methods to fit your individual needs. Below are the estimated shipping times for each method.

UPS - Domestic (within the 50 United States)

UPS Ground: 2-4 business days (not guaranteed). Includes Saturday delivery in select areas (may take longer in remote areas).

UPS 2nd Day Air: 2 business days. Includes Saturday delivery in select areas. Additional transit for Hawaii & Alaska.

UPS Next Day Air Saver: Next business day by 5:00 PM (guaranteed). Excludes Saturday delivery. Limitations in Hawaii & Alaska.

UPS Next Day Air: Next business day by 12:00 PM. Limitations in Hawaii & Alaska.

USPS - Domestic

USPS Priority Mail (<20 lbs): 2-7 days (not guaranteed).

DHL - International

DHL Express Worldwide: 1-3 business days (not guaranteed).

Estafeta - Mexico

Estafeta: 3-4 weeks (not guaranteed).

Yes — we offer free shipping on domestic retail orders that meet a minimum order amount of $129. We introduced free shipping to make it easier for our customers to access the supplements they need without worrying about freight costs on routine orders. If you are requesting a specific shipping method (UPS, USPS), then you will be responsible for the cost of shipping.

Most orders placed by 12:30 PM CST on business days (Monday through Friday, excluding holidays) will ship the same day. Orders received after 12:30 PM CST will ship the following business day. During the hot summer months, we only ship temperature sensitive products Monday-Wednesday. If your order contains this type of product then the order will be held until Monday.

Once your order ships, you will receive a tracking notification with your carrier and tracking number.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. You can also log into your account at nbnus.net to view your order history and tracking information.

If you have not received a tracking email or are having trouble locating your order, contact us at [email protected] or call 913-754-0458.

Yes. Expedited shipping options are available at checkout. Delivery times will depend on the carrier and service level you select. Please note that expedited shipping guarantees apply to transit time only — your order must be placed before 12:30 PM CST for same-day dispatch.

If your order arrives damaged or does not arrive at all, please contact us right away at [email protected] or 913-754-0458. Include your order number and, if possible, photos of any damage to the packaging or products. We will work with you and the carrier to resolve the issue as quickly as possible.

Yes, we ship to many international destinations. International orders are shipped via DHL. Shipping costs and delivery times for international orders are calculated at checkout based on your location and order size.

Please be aware that international customers may be subject to customs duties, taxes, and import fees that are assessed by your country upon delivery. These charges are the responsibility of the recipient and are not included in our shipping fees.

If your package is returned to New Beginnings for any reason (customs denial, refusal to pay customs fees, incorrect address) you will not be eligible for any refund. 

If you have a question about a specific country or have any questions, please email us at [email protected] verify shipping availability prior to placing your order.

We have a dedicated customer service team supporting our Spanish-speaking customers in Mexico and Latin America. Orders to Mexico are shipped via Estafeta. For assistance in Spanish, please contact us at [email protected] — our team includes bilingual representatives who can help with your order, product questions, and doctor consultations.

We want you to be satisfied with your purchase. Unopened products with the outer seal still intact may be returned within 60 days of the purchase date. To initiate a return, please contact us first so we can provide return instructions. Some product exclusions apply on returns and 10% restocking fee will be subtracted from your refund.

Please include a copy of your invoice with your return shipment so we can process your refund promptly.

To start a return, contact our customer service team before sending anything back:

• Email: [email protected]
• Phone: 913-754-0458 or toll-free 877-575-2467
• Hours: Monday through Friday, 8:00 AM – 5:00 PM CST

Once we confirm your return is eligible, we will provide return shipping instructions. Please include a copy of your original invoice in the return package. Returns sent without prior contact or without an invoice may experience processing delays.

Return Address:

New Beginnings Nutritionals, 8801 Jameel Rd #130, Houston, TX 77040 

No — probiotics and sale items cannot be returned for any reason. Probiotics are temperature-sensitive products and we cannot verify that storage conditions were maintained after shipment, which is why we are unable to accept returns on these items. Sale items are final sale.

Original shipping charges are non-refundable. You are also responsible for the cost of return shipping unless the return is the result of an error on our part (such as receiving the wrong product).

We sincerely apologize if you received an incorrect item. Please contact us immediately at [email protected] or 913-754-0458 with your order number and a description of what you received. We will send the correct product at no additional cost and arrange for the return of the incorrect item at our expense.

To start, please contact our customer service team for guidance at 913-754-0458 or [email protected].  Any damaged product received will need photo evidence of the shipment box and damaged item sent to [email protected] prior to receiving a refund or replacement approval.

Main: 913-754-0458

Toll-Free: 877-575-2467

Fax: 913-248-7609

Monday through Friday, 8:00 AM – 5:00 PM CST

Phone orders are accepted for domestic orders only.

[email protected]

We aim to respond to all email inquiries within one business day.

¿Hablas Espanol? We have dedicated bilingual customer service representatives available to assist Spanish-speaking customers in Mexico and Latin America — including help with orders, product questions, and doctor consultations. Please email us at [email protected] and indicate that you prefer service in Spanish or ask for our Spanish-speaking team when you call.

Place orders, browse our catalog, and manage your account at nbnus.net. You can create an account or check out as a guest.

Coupons are valid for online orders only.

For returns and shipping questions, please see our Returns & Exchanges and Shipping & Delivery pages.