New Beginnings Shipping Policy
New Beginnings Shipping Policy
New Beginnings Nutritionals offers both Domestic and International shipping.
We offer 2 Domestic shipping services, United Parcel Service (UPS) and United States Postal Service (USPS).
We offer DHL for our International shipping service.
Same Day Ordering/Shipping - Most orders received by 12:30 pm (Central Standard Time) Monday through Friday (excluding holidays) will be shipped the same day. Orders received after 12:30 pm CST will be shipped on the next business day. Shipping cost and delivery times depend on the shipping method that you choose AND the size, weight, and destination of the package.
Orders requesting Overnight services MUST be received by 12:30pm CST to be shipped the same day for next day delivery. Orders requesting overnight services received after 12:30pm CST will be shipped out the following business day.
Shipping Carriers and Normal Delivery Times:
UPS - Domestic (within the 50 United States)
(UPS does not ship to US Territories at this time)
|UPS Ground||2-3 business days
Including Saturday delivery in select areas (Longer for remote areas)
|UPS 2nd Day Air||2 business days
By end of day delivery
Including Saturdays in select areas
Additional transit for Hawaii & Alaska
|UPS Next Day Air Saver||Next business day by 5:00 pm
Excludes Saturday delivery
Limitations in Hawaii & Alaska
|UPS Next Day Air
||Next business day by 12:00 pm
Limitations in Hawaii & Alaska
USPS - Domestic
|USPS Priority Mail (<20 lbs)||2 business days (not guaranteed)
*USPS may state 2-day delivery time but they can take 3–7 days or more for delivery*
|DHL||1-3 business days|
IMPORTANT GENERAL SHIPPING INFORMATION – PLEASE READ BEFORE ORDERING
Please check for your tracking information in your email (or junk mailbox) after placing your order. Use the tracking number you receive from the carrier to monitor your order. Monitoring the tracking of your order will help you know when to expect your package so you can be watching for it to help ensure a successful delivery.
If your package does not arrive within 3 days of expected delivery date, contact us IMMEDIATELY. Failure to contact us within one week of expected delivery date may limit your options for reshipments or refunds.
- For domestic shipments, we reserve the right to upgrade your mail delivery from USPS to UPS if we feel appropriate. If you do not want us to change your delivery method please note this in the comment section of your order.
- Always double-check that your shipping address is entered correctly or you will be responsible for an additional $18 address change fee that we will be charged on your next order.
- If there are products missing when the order is received, please contact us IMMEDIATELY. Please include pictures of packaging and products. Failure to contact us within 3 days of delivery may limit your options for reshipments or refunds.
- New Beginnings is not responsible for the length of delivery time for packages so if you need a package by a certain time, please select expedited delivery services.
- We are unable to issue refunds for packages that are still in transit.
- New Beginnings will gladly file a claim with the shipping carrier on your behalf if you have a lost or stolen package but it will be up to the carrier if they will refund the cost of your shipment. These decisions can take several weeks to get an answer so if you are needing your order before their decision, we suggest placing a new order.
FREE SHIPPING INFORMATION:
Orders shipped within the United States are eligible for free shipping. Order minimums stated at checkout must be met to obtain free shipping. Only orders placed on-line qualify for Free Shipping options.
Free Shipping options are not available for international orders.
Free Shipping does not have a guaranteed delivery time. If you are in need of your order by a specific time you should choose an expedited UPS 2 Day or Next Day options.
Carriers for Free Shipping can vary, and are selected based on size, weight and destination. Orders using these options may be shipped via USPS or UPS. We are not able to accommodate requests for specific carriers on orders using Free Shipping. If you need to specify your carrier you will need to call Customer Service and shipping charges will apply for your specified method.
Handling fees may still apply for select products.
Orders returned due to incorrect address, that lead to a reship, will need to be charged for reshipping fees on top of the $18 address correction fee.
INTERNATIONAL SHIPPING INFORMATION:
DHL provides International shipping TO YOUR DOOR. Customs may choose to hold your package and it may take as long as 2 weeks for your package to arrive. Please check your email for your tracking # and keep close track of your package. Call your local DHL facility immediately if your package is held up in customs to help facilitate its clearance.
New Beginnings Nutritionals is NOT responsible for duties, taxes, storage fees or transportation fees. If your package is returned to us for ANY REASON (customs denial, refusal to pay customs fees, incorrect address, or because no one was there to accept the package) you will not be eligible for any refund.
International orders values must be under $2500.
Please verify with your Customs office whether your country permits the importation of nutritional supplements before ordering.
Shipping prices estimated online for International orders can sometimes vary from the ACTUAL shipping price. The exact ship price will be determined when the order is packed. Any difference in cost will be deducted from or added (and charged) to your order. When $6.00 US or more needs to be added to your shipping cost, a hold will be placed on your order and an email will be sent requesting your authorization to collect additional money.
NO SHIP COUNTRIES
We do not ship to any countries in the European Union (EU) or any of the following:
Andorra, Antigua, Albania, Aruba, Azerbaijan, Burkina Faso, Brazil, Croatia, Ghana, Hungary, Iceland, Indonesia, Iraq, Israel, French Polynesia, Russia, Saba, El Salvador, Saint Marten, Scotland, Serbia, Sudan, Tanzania, Thailand, Turkey, Ukraine, Uzbekistan, Venezuela, and Vietnam.
If you have a question about a specific country or have any questions, please email us at [email protected]to verify shipping availability prior to placing your order.
Probiotic Shipping Policy:
Probiotics being sent within the United States
Because ice packs only last less than ONE DAY, orders containing these products should be sent the fastest way possible. During excessive heat, probiotics will inevitably arrive warm. Although exposure to high temperatures for one or more days may slightly reduce the potency of some probiotics, they are still safe for children and adults to take. Most probiotics contain at least double the amount of live cultures over what is indicated on the label so your probiotic should still be at label potency even after being exposed to heat.
***If the temperature is above 90 degrees please choose UPS Next Day Air shipping options***
If you choose to ship by any other method, New Beginnings cannot guarantee the condition of your supplements when they arrive and refunds or free reships will not be available. We also reserve the right to hold shipping to help reduce the possibility of your products being compromised if you do not choose priority shipping. This is true of all supplements during high heat weather over 90 degrees.
USPS is not recommended when shipping probiotics in warm weather.
***USPS may state a 2-day delivery time but they can take 3-7 days or more for delivery ***
New Beginnings will respect your shipping decisions and ship the method you select, but we are not responsible for the condition of the product upon arrival.
Please be advised you will not be able to request a refund due to a probiotic or supplement arriving warm.
Our return policy does not allow any returns on probiotics.
During warm weather months probiotics will only ship Monday thru Wednesday when ground shipping is selected. We also reserve the right to delay shipping to help reduce the possibility of your products being compromised if you choose priority shipping or ground shipping.
Additional Probiotic Shipping Suggestions