New Beginnings Shipping Policy

New Beginnings Shipping Policy

New Beginnings Nutritionals offers both Domestic and International shipping.

We offer 2 shipping services, Federal Express (FedEx) and United States Postal Service (USPS).

Same Day Ordering/Shipping - Most orders received by 1:00 pm (Central Standard Time) Monday through Friday (excluding holidays) will be shipped the same day. Orders received after 1:00 pm CST will be shipped on the next business day. Shipping cost and delivery times depend on the shipping method that you choose.

FedEx
Domestic (within the 50 United States)

USPS
Domestic

Countries where USPS Priority International is highly recommended: Brazil, China, Korea, Australia and Eastern European countries.

IMPORTANT GENERAL SHIPPING INFORMATION – PLEASE READ BEFORE ORDERING

1. Please check the tracking information in your email (or junk mailbox) after placing your order. If your package does not arrive within 3 days of expected delivery date, contact us IMMEDIATELY. Failure to contact us within one week of expected delivery date may limit your options for reshipments or refunds.
2. For domestic shipments, we reserve the right to upgrade your mail delivery (from USPS or Ground) to Fed Ex 2-Day Air Pak envelope at no extra charge when appropriate. If you do not want us to change your delivery method please note this in the comment section of your order.
3. Always double-check that your shipping address is entered correctly or you will be responsible for an additional $18 address change fee that we will be charged before your package can be delivered.
   

** IMPORTANT INTERNATIONAL SHIPPING INFORMATION:

International shipping TO YOUR DOOR is NOT guaranteed. The estimated delivery time reflects only when the package will be delivered to your country’s border. Customs may choose to hold your package and it may take as long as 2 weeks for your package to arrive. Please check your email for your tracking # and keep close track of your package. Call your local Post Office for FedEx facility immediately if your package is held up in customs to help facilitate its clearance.

New Beginnings Nutritionals is NOT responsible for duties, taxes, storage fees or transportation fees if your package is returned to us for ANY REASON. Please verify with your Customs office whether your country permits the importation of nutritional supplements before ordering.

In very warm weather (temperature is above 75° Fahrenheit or 24° Celsius), to ensure the highest potency of heat sensitive products, all orders containing probiotics will be sent on ice. Because ice packs only last ONE DAY, orders containing these products should be sent the fastest way possible and we suggest ordering for multiple months. During excessive heat, probiotics will inevitably arrive warm. Although exposure to high temperatures for one or more days may slightly reduce the potency of some probiotics, they are still safe to take. Most probiotics contain at least double the amount of live cultures over what is indicated on the label to allow for transit times, etc. If this is a concern to you, we suggest choosing FedEx Overnight Priority or FedEx International Priority.

Orders that have a ground delivery time of more than 1 day need to be sent at least by 2-Day Air.

• Orders with probiotics going 2-Day Air will only ship on Monday through Thursday.
• Orders with probiotics going Overnight will only ship on Monday through Friday.

NOTE*** If the temperature is above 90 degrees please choose FedEx Overnight Priority shipping

Probiotics being sent Internationally

Orders that have a ground delivery time of more than 1 day need to be sent at least by 2-Day Air.

• Orders with probiotics going 2-Day Air will only ship on Monday through Thursday.
• Orders with probiotics going Overnight will only ship on Monday through Friday.

NOTE*** If the temperature is above 90 degrees, please choose FedEx Overnight Priority shipping.